Chatterbox #103 – Customer service

Everyone likes to get good customer service, but we don’t always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own perspectives of what it’s like to work in customer service. Is the customer realty always right?

Expressions included in the Study Guide

  • That very thing
  • How much and whom to tip in Canada
  • The bill
  • A grey area
  • To swear
  • Interac and the tip function
  • What to do when you get bad customer service
  • To be taken advantage of
  • The squeaky wheel gets the oil
  • On the other end of the line
  • Across the board
  • The customer is always right
  • The other side of the coin
  • Minimum wage

Copyright: Audio/Study Guide: Culips

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