Chatterbox #103 – Customer service

Everyone likes to get good customer service, but we don’t always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own perspectives of what it’s like to work in customer service. Is the customer realty always right?


Expressions included in the learning materialsEnglish Podcast

  • That very thing
  • How much and whom to tip in Canada
  • The bill
  • A grey area
  • To swear
  • Interac and the tip function
  • What to do when you get bad customer service
  • To be taken advantage of
  • The squeaky wheel gets the oil
  • On the other end of the line
  • Across the board
  • The customer is always right
  • The other side of the coin
  • Minimum wage

Sample transcript

Maura:  When you go to a restaurant and you sit down, when someone takes your order and brings you your food, you should be giving them a tip at the end. Now, the amount that you tip is really up to you.
Harp: Yeah, it varies. And this is where the quality of service can definitely come in, because you can leave 10% if it was bad service, or if it was really good service, you can leave 20%.
Maura: Or even more. Now, when Harp says 10%, she means 10% of your bill. So, for example, if you bought a meal and it cost $10, then a 10% tip is one dollar.
Harp: Now I have a question for you, Maura.
Maura: I hope it’s not a more difficult math question, because I won’t be able to do it.
Harp: Nope. But I’ve had this discussion with my friends. Do you tip on the amount before taxes or after taxes?

english PodcastAudio/Learning Materials: Culips

Share this episode!
Posted in Chatterbox.