Real Talk #016 – Calling tech support

When you can’t get a computer or device to work it can be a real emergency! If you’re stuck trying to solve a tech problem, you might have to call tech support. This can be a difficult task, even in your native language. But don’t worry, because in this Real Talk episode Andrew and Morag explain the key vocabulary and expressions you need to know to get the tech help you need in English!

Fun facts

Did you know that tech support agents use Google to help their customers during more than half of their calls? So, if you are good at using Google to research your problems, you might be able to avoid calling tech support!

Expressions you’ll learn in this episode:

  • To troubleshoot/troubleshooting
  • How may I assist you?
  • To sync
  • To boot/reboot
  • Asking for clarification
  • Tech verbs

Credit:Music: Something Elated by Broke For Free; Step On by Jahzzar; Lobby Time by Kevin (incompetech.com), licensed under Creative Commons by Attribution 3.0 License

Real Talk #015 – Ordering a drink

Posted by Andrew Bates
13 Jun, 2017

Ordering drinks in a foreign country can sometimes be tricky. Don’t worry, because Andrew and Morag are here...

Real Talk #022 – You got the wrong number

Posted by Andrew Bates
9 Apr, 2018

Have you ever called the wrong number and didn't know what to say? Don't worry! In this Real...

Real Talk #025 – How to give a compliment

Posted by Andrew Bates
12 Jun, 2018

Do the planets influence our lives? In this episode of Chatterbo“You look great!” “Thanks so much for your...